Americas Tire - Poor customer service
so I've always gone to America's Tire whether it be in Tracy or Livermore to have tires done and repairs done. Today I stop by the Tracy store at 2 all I needed to have done was a valve stem changed.
When I entered the store there was a technician behind the counter who proceeded to turn around not acknowledge my existence and then walk out the door into the shop. And when the guy with the red shirt comes in he doesn't acknowledge my existence either as I'm standing at the counter closest to the shop door he proceeds to unlock the manager's door have a conversation with the other gentleman in the red shirt and then walk to the computer farthest from me and say I can help you over here sir. I said I need to get a valve stem changed he said it would be about 3 hours I said so it'll be ready after you closed he said yeah or I could schedule your appointment for Monday.
I started to leave I said I would go somewhere else but I stopped and turned around and went back and told him of the poor customer service you know you should have your employees and you should acknowledge customer standing at the counter I know this probably seems Petty but working in customer service I would never do that to a customer. Today was the last day I'll ever set foot in another America's Tire store because of my experience today I went to Les Schwab they took the tire so they'll call me when it's done probably in about an hour Thank You Les Schwab you burn a customer America's Tire you've lost a customer
Location: 2785 W Grant Line Rd, Tracy, CA 95304, USA
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