Americas Tire
Reviews and Complaints
Bad Customer Service
Satisfied Customer
Complaint overcharge
Double platinum plug 16.98 Labor 80.00 Total 16.98 +80= 96.98 96.98×4= 387.92 387.92 is what they charged me 67.92 was charge for spark plugs 320.00 for Labor Tried to resolve charged by Jon no resolution Invoice says sales person A Narmaki Customer ID 013100****
Re issue a Broken stud repair referral form
New card
So, no items were stolen out of my vehicle?? Why am I being given a bad time?
Preferred solution: Let the company propose a solution
Complained about one of asst manager balboa northridge branch stuart johnson
I came to the shop yesterday 7/12/2018 for a tire thats is being low on air i was told that if the tire cannot be repair it needed to be replaced so i was okeyed with that but they found a tiny hole in the middle of tire the arrogant asst manager told me that my tire has some in balance wear on the side so I told him just fixed the hole that causing the tire to go low and he said he will not do it because tire is not safe but if you will look at my tire there tread are still good i will attached a picture I have warranty and been a customer for years this arrogant asst manager was forcing me to buy a tire .
Please dont put this person in front line customer service skill for this person was lousy .
my name willie valencia been a customer for years and all my cars are registered to tires america I was very disappointed with service i got from this guy stuart Johnson .
my email is willievalencia@***.com
phone 626-698-****
my account number affiliated to tires america 661-257-****
please send me an email so I can attached the copy of my tires conditions,
My concern is forcing some body to purchase a tire for a complaining loosing air on the tire and customer with certficate warranty was denied for service that he or she supposed to get was un acceptable what about if some one with no money that will be denied to drive a car with a air leak is more dangerous I think they should have fixed it since there is a certificate warranty on the tire not to force to buy a replacement '
Place take action on this donot tolerate the action of your employee he call himself a asst manager it was a disgrace .
Please get back to me regarding this complaint
I call the day this happen and talked to customer service and told me that somebody will get back to me and did not hear back from your company .
thanks you ,
Willie Valencia
- It was okey until i meet with stuart johnson
Preferred solution: fix my tire or replaced
FRAUD
I never heard from Americas Tire about this matter . I'm sure that they don't care, and they do this to a lot of unsuspecting consumers. Just be on guard and buy your tires from Wal Mart .
- Customer service being lied too
Preferred solution: Let the company propose a solution
Dishonest
Need appt to get tires rotated
Not good
***
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Verified Reviewer | Fullerton, CaliforniaComplaint!!!
Bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montclair, CaliforniaWarranty
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Large tire companies work on a theory of add on sales. For instance if you need a flat repair they will start with a tread depth on your tire and size and mileage.
Why? Because they prey on the average consumer who does not know anything about tires. They intend to do whatever they can to lead you down the road to spend more money. Remember, sales people normally work on commision.
How do you solve this? Educate yourself. Unfortunately they tried this on me and I owned and managed one of the largest tire centers and retread facilities in the Houston, Texas area.I worked for Uniroyal Merchandising and I and they taught add on sales. They prey more on women than men using a strong approach that alludes "you may not be safe." Try the local tire company that has been there for years.
A tire leaking air can be fixed or not be fixed. Know when it can't be fixed. Do not let them lead you into a situation where they convince you a tire cannot be fixed.
Thanks Trevor. And also, I am an attorney.